Store Manager

Description

Roles & Responsibilities

1. Human Resources Assistance

· Recruit & select staff that meet set expectations and are suited to work in a customer-oriented environment.

· Create good working environment and develop subordinates by identifying areas that needs training and action to support it.

· Orientate and train employees and ensure everyone has a complete understanding of the company’s policies by using the operations training manual.

· Manage an efficient team of service staff by taking an active interest in their welfare and development.

· Coach, train and supervise staff to operate stations.

· Develop and motivate team members through capability development.

2. Operational Assistance

· Ensure daily opening and closing duties in the outlet are properly executed.

· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

· Perform inventory checks and product ordering.

· Maintain high level of customer service as per QSC standards.

· Ensure overall store image is maintained and the brand is always well represented.

· Plan roster for operations staff.

· Monitor opening and closing duties of the outlet.

· Communicate daily and act as liaison between operations staff

and management.

· Ensure that POS system is always operational and accurate.

· Provide co-ordination and services for both kitchen and service.

· Report on time, in proper uniform and grooming.

· Maintain workplace safety and health policies and procedures.

· Provide suggestions or develop new SOP to improve operation and employee duties for the betterment of the customers.

· Execute any other duties as requested by immediate superiors.

3. Financial Assistance

· Achieve Business KPIs set by management.

· Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office though the roster.

· Ensure that the outlet budget is strictly adhered to and that all costs are controlled including shop expense, cost of goods & cost of labour.

· Reduce food, beverage and stocks wastage in the outlet.

· Managing of daily sales transactions and cash float.

· Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet. Adhere to company’s cash handling policy and guidelines.

· Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.

· Verify & process daily and monthly roster for accurate payroll execution.

4. Administration Assistance

· Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations.

· Maintain an attractive and an orderly appearance in the outlet.

· Prepare the daily sales report.

· Monitor proper ordering, receiving, storage procedures are being followed.

5. Promotion Assistance

· Motivate, guide and train the staff in upselling the food and beverage items.

· Attend to guest requests and attend to guest complaints as required. Resolving this at store level though service recovery.

· Ensure that all staff are properly informed daily via ‘roll call’.

Benefits

· Staff Discount

· Medical Benefits

· Meal Benefits

· Career Progression

· Flexi Health Benefits

· Performance Incentive Bonus

Category

F&B

Experience

3 years exp

Position

Manager

About Company

Born from a love of bread and a passion for quality, we are an international, company-owned, and franchised fast-casual bakery-café founded in 1988, specializing in both French and Asian-inspired goods. In addition to cakes, pastries, sandwiches, salads, and signature coffee & tea, we offer a unique bakery and café experience to thousands of customers daily. Currently, we have over 4,000 locations worldwide, satisfying cravings and taste buds of all ages and backgrounds. Today, we invite you to become part of our storied history. No pressure. Apply to join a talented, diverse, collaborative, and highly competitive team—a collection of individuals united by a desire to have fun and with a passion for success. We work hard to bring world-class products and guest experiences to our customers. And with your help, we’ll continue with that mission!