Customer Service Executive

Description

Roles & Responsibilities

Period: 1 year

Location: Outram Park

Working hour: Monday – Friday; 830am – 6pm

Salary: Up to $4000 per month

• Serve as victim’s primary point of contact, address all queries and concerns of the victim from report lodge to case conclusion through phone engagement and structured service replies;
• Call victim to establish 1st contact point within 3 hours of the report being lodged, gather and submit critical scam-enabler information for swift disruption;
• Provide preventive advice to minimise risk of future victimisation;
• Assess if there is a need to refer victim for counselling, social support or to issue a Restriction Order;
• Provide timely updates on case progress, asset recovery and case outcomes to victim;
• Put up service replies i.e., first interim service reply, progress service reply, case conclusion service reply, within stipulated timelines required by SPF;
• Provide administrative support such as putting up production order to request for CCTV footage retrieval for cases involving ATM cash mules, document mules, and victim-turned mule investigations; and
• Any other administrative tasks directed by Head of Branch.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Chee Yung Chen (Zack) - R23112910

ScienTec Consulting Pte Ltd – 11C5781

Category

Admin / Secretarial, Customer Service, Public / Civil Service

Experience

1 year exp

Position

Fresh/entry level

About Company

An award-winning company founded in 2004, ScienTec has transformed organizations across Asia Pacific with our 4 principal services: Staffing, Specialist Search, Outsourcing and HR Consulting.

Our "People First, Always" core value underpins our mission to redefine the standards of HR services and deliver you top-tier candidate support, as reflected in our attainment of key accolades such as Recruitment Agency of the Year, Best Client Service, and Best Candidate Experience.

Our sector and functional coverage include ICT/technology, industrial engineering, and corporate services recruitment.

By submitting your resume, you give your express consent that ScienTec Consulting may use your personal information to process your job application and to contact you from time to time for future employment opportunities.

For further information on how ScienTec Consulting processes your personal information and how to access and correct your information, please read the ScienTec Consulting’s Privacy Policy (https://www.scientecconsulting.com/privacy-policy).

Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status) as we do not collect your personal data at this time.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

ScienTec Consulting Pte Ltd

1 Harbourfront Place, #16-04, Harbourfront Tower One, Singapore 098633

Tel: +65 6225 3272